TERMS & CONDITIONS

MINIMUM QUANTITIES

Minimum order quantities apply for wholesale orders. Please refer to our online ordering portal for information on each product, as pack sizes vary.

FREIGHT

We ship via Direct Freight. Freight is not included in product pricing, instead it is calculated and applied to your final invoice before payment and dispatch. In-stock items usually ship the next day. If you place an order that contains both backorder and in-stock items, the order will be automatically split to ship in-stock items immediately. Products not available will be placed on backorder and dispatched once back in stock.  

RETURNS & CANCELLATIONS

Return of faulty/broken items should occur within 5 days of receiving them. To report a broken item, please email the details of the damage to customercare@jonesandco.com.au, and quote your invoice number. Non-delivery must be reported immediately.

All orders are final and cannot be cancelled once the invoice has been paid. We do not accept return of unsold goods or change of mind.

Most of our products are handmade, therefore some variation between the same product can occur 

ORDER DISPATCH

We try to dispatch your order as soon as possible. In-stock items will usually dispatch within 2-5 days.

DISTRIBUTION

Jones & Co products may not be distributed through any physical or online marketplaces, including eBay, Etsy etc. Selling Jones & Co products on these marketplaces breaches our distribution policy and is not allowed under any circumstance.

Jones & Co products may only be sold in the store or business that the account was opened with. We strictly prohibit any on-selling or wholesaling of our products to other retailers. Your agreement to retail our items relates only to the physical store address (or stores) under which the account was opened. If subsequent stores are opened under the store name (or different name), Jones & Co must be contacted before stock is transferred to any new location.  

  

EXCLUSIVITY

We enjoy working closely with our customers and growing our brand in your store, however opening a Jones & Co wholesale account does not automatically guarantee exclusivity in your area.

PRICES

Prices are subject to change. Where applicable, all prices displayed on our wholesale website exclude Australian Goods & Services Tax (GST). Product prices displayed on this wholesale website are unit prices. All items are sold separately – unless specified otherwise.

Freight charges apply to all wholesale orders of Jones & Co products. For online orders, freight and other order-related charged will be calculated at the time of invoicing.

We do not profiteer from order handling and freight charges. All charges in regards to shipping, order processing and handling are intended to cover the cost of fulfilling and delivering your order. Jones & Co continuously reviews the practises on how these costs can be kept to a minimum. We do your best to estimate shipping charges as accurate as possible when an exact cost is unavailable at the time of your order.

OVERDUE ACCOUNTS

All goods supplied remain the property of Jones & Co until payment is made in full. If we have your credit card details on file, we reserve the right to automatically charge your card the overdue amount. Any accounts that are outstanding for over 60 days may be passed on to debt collection and any fees involved in recovering the debt will be paid by the stockist.

PAYMENT TERMS

Jones & Co standard payment terms for all new wholesale orders are COD for the first 3 orders.

We may then offer payment terms of Net 7 or Net 30 to pay invoices. This period is calculated from the date of the invoice. Offering these terms are at sole discretion of Jones & Co. Continuous and excessive delays in paying invoices will affect your credit status with us and we may choose to revoke payment terms if your average days to pay are significantly past the days offered.

AGREEMENT OF TERMS 

By placing an order with Jones & Co, you are agreeing to our Terms of Trade. These terms are subject to change at any time. If the terms are amended they will be effective immediately and will be emailed to you.